JAMPRO pleased with IBEX expansion

(L-R) The Honourable Audley Shaw, Minister of Industry, Commerce, Agriculture and Fisheries, Diane Edwards, President of JAMPRO, and Bob Dechant, CEO of ibex, share a happy moment before the official launch of ibex's new office in New Kingston. 

JAMPRO President Diane Edwards has said that JAMPRO is pleased and excited for outsourcing company ibex's expansion in Jamaica. Ms Edwards made the comments at the official launch of ibex's new location in New Kingston on September 4, 2019.

JAMPRO has been working with ibex on its continued expansion in Jamaica, as the company aims to create at least 5000 jobs. ibex's CEO, Bob Dechant, said that by the end of the year, there should be at least 4500 agents working at the company. A significant cause for this stunning growth, he says, is the level of talent that is available in Jamaica.

Ms Edwards said, "We are really excited to be here and to see the growth that you [ibex] are bringing to our country; you definitely are making the 5000 promised jobs a reality. ibex is one of the fastest-growing BPOs in the world, and we are really honoured to have you present in Jamaica."

Reflecting on the increased use of technology and artificial intelligence (AI) in the workplace, the JAMPRO President said that with the continued support of companies like ibex and the Global Services Sector (GSS) project, Jamaicans will be ready to take on 4th industrial revolution jobs. She said, "This is a people-centred business, and the next big frontier for Jamaica is talent; it's about growing the skills and upscaling our people. With the GSS project and companies like ibex that are dedicated to training and improving its staff, we will see more outsourcing investments in Jamaica, and an increase in talent that is ready for the jobs that are to come."

Published Date: 
Friday, September 6, 2019
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