Business Process Outsourcing Sub-Industry To Drive Growth


The business process outsourcing (BPO) sub-industry has been identified as an area which will drive significant economic growth and employment generation.

"A national five-year strategy for the expansion of the sector which, all things being equal, should increase employment from the current levels of 15,000 to 30,000 by 2020 will be submitted to Cabinet shortly," Dr Peter Phillips, the country's finance minister, said in Parliament.

"A strategic objective is to move Jamaica up in the value chain in the BPO industry from simple call centres up to knowledge processing centres, outsourcing more professional services such as legal and accounting support, software development and technical support service," Phillips added.

He said in recent months, there have been the construction and lease of 50,000 square feet of space in the Barnett Tech Park, and plans are being finalised for construction and lease for another 100,000 square feet.

Published Date: 
Wednesday, March 25, 2015