Industry Leader Spotlight: itel-BPO

                            Chairman & CEO of itel-BPO Solutions,
Yoni Epstein 
Jamaican Business Process Outsourcing (BPO) company itel-BPO has been moving from strength to strength since its inception in 2012. 

The company initially started with 5 employees and has been growing over the past 3 years to having 4 office sites; 3 in Jamaica and 1 in Freeport , Grand Bahama. 

With its growing staff at 500 employees, the company currently works within several industries such as Medical Billing, Travel & Tourism, Online Marketing, On line retail, Loyalty Rewards, Tourism Boards, Telecoms & Utilities. To maintain its growing portfolio, itel- BPO has adapted tools to train the team members and to improve the quality of service offered by the company. 

While he believes that Jamaica needs more marketing to diversify its BPO services, Yoni Epstein, 

Chairman & CEO of itel-BPO Solutions and Chairman of the Business Process Industry Association of Jamaica (BPIAJ) , said that Jamaica still stands out as a BPO destination in the Caribbean due to the country's cultural affinity and closeness to the United States, the skilled workforce & available technology.

Regarding his own experience in the industry for 12 years and his company's success, Epstein told Do Business Jamaica that hard work and perseverance has been the way to go to ensure a good outcome,  "As we've entered into the 4th financial year we are seeing a light at the end of the tunnel and our vision is coming to life. We haven't changed anything to get here, but it has a lot to do with hiring the right team, developing a winning culture and strong business development."

JAMPRO looks forward to seeing more success from this BPO industry leader! 


Published Date: 
Monday, November 23, 2015