Why Jamaica

Why Jamaica

Jamaica is the leading contact centre location in the English-speaking Caribbean, and has firmly established its reputation as a strong and highly competitive destination for Business Process Outsourcing (BPO).

Proven Track Record

Industry heavyweights such asAlorica, Teleperformance, Vistaprint, Hinduja Global Solutions (HGS) and Sutherland Global Services (SGS) continue to invest in Jamaica’s BPO sector. The country has also consistently demonstrated the capacity to provide high quality service in the areas of customer care, finance and accounting, human resource outsourcing (HRO), receivables management, technical helpdesk support, outbound sales and lead generation.

Near Shore Advantage

Jamaica's proximity to key markets such as the US ensures reduced travel time and cost, and offers the convenience of being in time zones that are well aligned. The time difference varies from zero to three hours for North America and five to six hours for Europe.

English-speaking, Highly Literate Workforce

Jamaica’s English-speaking labour force, which stands at 1.3 million, consists of talented, educated and trainable individuals who have a strong cultural affinity to the North American market.

Competitive Labour Cost

Call centre and BPO salaries in Jamaica are, on average, 40-60% lower than corresponding salaries in North America.

State-of-the-art Telecoms Infrastructure

A complete fibre ring around the island and multiple off-island sub-sea links provide built-in redundancy and constant connectivity to the world.

FOR FURTHER INFORMATION PLEASE CONTACT

MANAGER, Information Technology Enabled Services (ITES) 

Shane Angus
Email : sangus@jamprocorp.com | Tel : 876-978-7755 ext 2271